Refund policy
Return & Refund Policy
At Jolie Designs, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in the original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-returnable items:
- Custom-made or personalized items
- Final sale or clearance items
- Gift cards
Return Process
To initiate a return, please contact us at:
📧 sales@joliedesigns.com
📞 (310) 546-6080
Include your order number and reason for return. Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Shipping fees are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, please contact us and we will assist you promptly.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at sales@joliedesigns.com.
Contact Information
Jolie Designs
6428 W. Wilkinson Blvd, Suite 217
Phone: (310) 546-6080
Email: sales@joliedesigns.com
Website: www.joliedesigns.com